Is hosting included?
Yes. MatrixCourier is fully hosted on our servers with SSL certificates and automated database backups included in every plan.
Can we use our own domain?
Yes. Custom domain support is included. Your customers see your brand and domain - not MatrixCourier.
How long does setup take?
Setup timelines depend on branding, domain configuration, and SMS or WhatsApp gateway setup. We provide an estimate during your demo walkthrough.
Does MatrixCourier support COD and merchant settlements?
Yes. The platform includes driver cash collection, deposit approvals, merchant settlement reports, and payments-due tracking for COD-heavy courier operations.
Is Arabic supported?
Yes. MatrixCourier includes English and Arabic with full right-to-left layout across admin, merchant, and customer-facing pages.
What panels are included?
Every deployment includes an admin panel, branch dashboard, merchant portal, Android rider app, and a branded customer website with order tracking.
Can you custom develop the system for our workflow?
Yes. Beyond the standard platform, we scope custom development for unique order flows, statuses, reports, integrations, and business rules. Custom work is quoted separately after we understand your operation on a demo call.
Are add-ons available?
Yes. Optional add-ons include extra SMS or WhatsApp providers, advanced analytics, additional training, priority support, and custom mobile features. The base quote still includes the full hosted platform and all standard panels.